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CAPA plans to show final ticket price, with fees, up front for Columbus performances

The Ohio Theatre on East State Street, Columbus' largest theater, seats about 2,800 people.
Allie Vugrincic
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The Ohio Theatre on East State Street.

Right now, if you go to cbusarts.com to buy a ticket to buy a $23.81 ticket to The Contemporary Theatre of Ohio’s upcoming performance of “The Day the Music Came Back,” you’ll find – eventually – that it actually costs $29.81 because of fees.

For a more expensive ticket, like a $72.14 ticket for the Short North’s “Legally Blonde,” the price jumps to $89.29.

Come mid-July, however, the Columbus Association for the Performing Arts plans to make those higher prices the first thing patrons see.

CAPA is rolling out “all-in” pricing that show the total, including fees, up-front.

“We just want to make sure when they're making decisions based on what they can afford, how much they value the event that they want to go to, that they've got a comprehensive look at that,” said CAPA President and CEO Chad Whittington.

Whittington said the fees are not changing.

In Columbus, tickets for arts, cultural, and sporting events have a 5% tax that goes to the Greater Columbus Arts Council.

CAPA’s tickets also have a fee for upkeep of its historic theatres that ranges from about $1 to $4 depending on the venue. Whittington said that type of fee is typical for organizations with historic theatres.

And tickets bought online are subject to a 3% credit card fee.

Whittington said the change in the way prices are displayed is about transparency.

“You know, this conversation that's been happening for a number of years now. And then we're starting to see legislation in other states. There's legislation at the national level,” Whittington said. “So, you know, we felt it was a great opportunity to get ahead of that.”

In California, ticket sellers will not be allowed to advertise a price that doesn’t include fees and taxes starting on July 1. Minnesota’s governor recently signed off on a similar “junk fee” law that prevents businesses from adding service and other mandatory fees at the end of a transaction.

Last month, the Transparency in Charges for Key Events Ticketing Act, or TICKET Act, passed in the U.S. House of Representatives with widespread bipartisan support.

CAPA expects to roll out its new ticket price model on July 17. Whittington said the summer is a good time to do it because there are fewer events happening than in the fall and winter.

The “all-in” pricing will apply to all performances ticketed through cbusarts.com, but not to the Broadway in Columbus series, which is sold through Ticketmaster.

Allie Vugrincic has been a radio reporter at ǿ޴ý 89.7 NPR News since March 2023.